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We typically respond to support requests within 24 hours. During peak periods, responses may take 1-3 days.

Important Notice: RUO.Bio does not provide guidance, advice, or recommendations on product usage or applications. Researchers are solely responsible for consulting qualified experts to establish and adhere to proper research protocols.

Zero Tolerance Policy (Black List): RUO.Bio enforces a strict zero-tolerance policy. Any indication of misuse or abuse of research materials will result in immediate blacklisting and permanent denial of future services.